At Agileday, we are creating a work life people deserve. Our innovative SaaS-platform revolutionizes how professional services firms are led and operated by putting employees’ needs and desires at the core. Recognized as one of the top startups to watch out for from Finland, we are now setting our sights on rapid global growth. This is where you come in.

As our Customer Success Officer, you’ll be the go-to person for new clients, guiding them every step of the way as they get started with our platform. You’ll embrace each challenge with a proactive and determined mindset, ensuring our clients feel fully supported and confident in navigating our software. Your deep commitment to client success will drive every interaction and decision.

You’ll get to work closely with key stakeholders from CEOs to employees helping them to see how our solution aligns with their business goals. Your day-to-day will involve a mix of client communication, training sessions, and some technical troubleshooting. You'll also dive into clients' current processes, helping them refine and optimize their workflows, building them around Agileday practices to boost efficiency and adaptability. Additionally, you’ll oversee data migrations to make sure everything is set up just right. And as you build relationships with our clients, you’ll keep an ear to the ground, gathering feedback and sharing insights with our product team to help us improve.

What We Wish You to Bring to the Table:

• Experience: We are seeking someone with a strong background and passion in consulting industry operations. You might have had a role as a team manager, head of staffing, business lead or COO where you have been having hands dirty solving the daily challenges of operating the business efficiently. Or maybe your background is in serving the industry with SaaS products related to operations. No matter what it is, it is crucial to have passion for how best consulting companies are designed & operated in a modern, people-centric manner. Managing allocations, optimizing utilization, keeping everyone motivated and building teams over different business models should be something that immediately triggers your interest.

• Communication Skills: You’re comfortable chatting with everyone, from CEOs to employees, and you know how to make complex ideas easy to understand.

• Tech-Savvy: You’ve got a good grasp of SaaS platforms, and you’re not afraid to dive into the technical side of things when clients need help. Experience with data migrations? Even better.

• Training Skills: You’re a natural teacher, able to guide users through our software so they can hit the ground running.

• Problem-Solver: When challenges arise, you’re quick on your feet and always ready with a solution.
  
  

What We Offer:

• Dynamic Startup Environment: Thrive in a fast-paced, agile atmosphere where innovation is at the forefront. We value your proactive and enthusiastic approach, providing a space where you can excel and make a real impact.

• Opportunity to Make a Difference: Leverage your passion for client success in a role where your commitment to going the extra mile is recognized and supported. Your efforts will drive meaningful results, helping our clients achieve their goals.

• Flexibility to Shape Your Role: At Agileday, you have the freedom to tailor your role to your interests and strengths. We believe in trust, flexibility, and work-life balance, empowering you to create a work environment that suits you and makes a real difference in the lives of our users.

Get ready to join a fun and dynamic crew at Agileday! Here’s a sneak peek at your soon-to-be colleagues:

Nina Kähönen: https://www.linkedin.com/in/ninakahonen/
Mika Häkkinen: https://www.linkedin.com/in/mika-h%C3%A4kkinen-258b967/
Jussi Tenho: https://www.linkedin.com/in/jussitenho/

This role is based in Helsinki, Finland or Europe as a hybrid position.

If you're ready to make a difference and shape the future of work life, we want to hear from you. Apply now and let's create a brighter future together! The deadline for applications is September 22nd, but contact us now since we're actively scheduling meetings with qualified candidates. If you have any questions about the role, please contact our HR & Talent Partner Johanna Ilves (johanna.ilves@agileday.io or LinkedIn)

Our Recruitment Process:
Our recruitment process is as agile as our name suggests. Expect 2-3 rounds of informal meetings with team members and our CEO. We want to get to know you as a person, not just your resume, so let's meet to talk and see if we're a fit.

Our Commitment to Diversity, Equity & Inclusion
At Agileday, diversity, equity, and inclusion aren't just aspirations; they're integral to who we are. We're dedicated to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. Join us in creating a workplace where everyone can thrive.